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Sales & Office Administrator

Job Title 
Sales & Office Administrator. 

Posted: 11/11/2021, applications close: 15/12/2021, start date: immediate

Who We Are 
We are Electric Bear Brewing Co., a craft brewery based in Bath, South West UK. We started brewing in 2015 and have grown steadily and organically since then supplying beer locally, nationally throughout the UK, and also overseas in a number of countries in the EU and further afield. 

We’re looking for a bright, enthusiastic, and well-organised beer lover with excellent communication skills to come on board into our busy sales team.

In this role you will be an ambassador for the brewery and our first point of contact with customers and key to obtaining sales and managing our relationships with our trade customers and online individual customers.

You will have great communication and interpersonal skills, and the ability to build long-term relationships with customers, as well as great organisational skills and enthusiasm. A good knowledge of the pub market, beer and craft beer and the brewing industry is highly advantageous, however, to ensure that you get to know our business and our customers and develop into the role, we will be providing mentoring and a very supportive environment.

We are looking for a dynamic, adaptable, and passionate individual who relishes a challenge and is keen to get stuck in and play a key part in the day-to-day business of the brewery.

Key Responsibilities

  • Sales contacts by telephone, email or social media channels to new and existing trade and export customers.
  • Backoffice telephone, email and customer communications support for the Sales Team and online sales, always focused on and striving to maintain our reputation for exemplary customer service.
  • Order entry and management of customer details using our ViewPlan software system.
  • Ensuring a thorough understanding of Electric Bear Brewery and product portfolio, so our products and service are conveyed accurately to the customer in a professional and confident manner
  • To maximise sales opportunities using selling skills by planning, identifying, and understanding buying signals.
  • To work with the team to maintain the website and social media sales channels, ensuring they are at all times up to date with latest product information and stock.
  • To always represent the business in a professional and enthusiastic manner and to give flexible approach and willingness to assist others and demands of the business.
  • In conjunction with our bookkeeper carry out customer account management, chase up on late payments and ensure credit worthiness of our customers, and supplier account management.
  • Telesales experience with proven results.
  • An understanding of the craft beer and licensed trade market would be highly advantageous.
  • Teamwork, influencing and negotiation skills.
  • Accurate recording of all communication and sales on CRM system
  • Good computer skills.
  • Creative approach to problem solving.
  • Ability to prioritise and organise your time.
  • Previous telephone sales and customer service experience essential
  • Strong team player
  • Professional and confident manner
  • Positive, proactive attitude towards work
  • Enjoys a busy, vibrant, and ever evolving environment
  • Passionate about beer, food, and flavours
  • Strong organisational and administrative skills
  • A practical, problem-solving mindset
  • The desire and skills to grow and develop as fast as the business
  • Excellent written and verbal communication skills

Key Attributes and Competencies

Personal Qualities

  • Previous telephone sales and customer service experience essential
  • Strong team player
  • Professional and confident manner
  • Positive, proactive attitude towards work
  • Enjoys a busy, vibrant, and ever evolving environment
  • Passionate about beer, food, and flavours
  • Strong organisational and administrative skills
  • A practical, problem-solving mindset
  • The desire and skills to grow and develop as fast as the business
  • Excellent written and verbal communication skills

Salary: £21,000.00-£24,000.00 per year

If this sounds like your dream job, email your CV to jobs@electricbearbrewing.com

 

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