Sign up to our newsletter for 10% off your next order! Free mainland UK delivery on all orders over £50.

FREQUENTLY ASKED QUESTIONS

SUBSCRIPTIONS

WHAT KINDS OF SUBSCRIPTIONS DO YOU OFFER?

Subscribe & Save - available on our core beers, Werrrd! or Mixtape in cases of 6, 12 or 24 440ml cans with a discount when you order as a subscription. These can be ordered on a recurring monthly basis. 

Bear Club - this is our exclusive curated case of 12 x 440ml cans of our finest and freshest beers chosen by our brewers for you to enjoy once every month. The Bear Club comes with a newsletter, tasting notes, and seasonal branded merchandise

HOW DO I SIGN UP?

To sign up all you have to do is add a subscription product to your basket. You can also add one-time products (other beers, merchandise, etc.) into the cart as well. Once you have paid, you will receive an email explaining your subscription. 

WHEN WILL I PAY?

Subscribe & Save - your first payment will be taken when you sign up for the subscription and recurring payments will be taken on the same day every month thereafter. 

Bear Club - your first payment will be taken when you sign up for the subscription and recurring payments will be taken on the 28th of every month.

WHAT BEERS WILL I GET WITH THE BEAR CLUB?

Our Bear Club case will have 12 x 440ml cans of 4-6 different beer styles chosen by our brewers. We will try and offer different styles every month but we may include one of our core range in recurring months boxes. 

CAN I CHANGE THE BEERS IN THE BEAR CLUB?

Unfortunately not, however we now offer two styles of box so that you can choose between mixed styles or pales. You can swap product month by month, through your customer portal, to what you prefer. 

HOW MUCH IS DELIVERY?

Subscribe & Save - orders of £45 or more we provide free shipping. On orders less than £45, shipping is £4.99. This is recurring every month for orders under £45. Please see our delivery policy for outside of UK mainland.

Bear Club - FREE! Delivery is included.

WHEN WILL I RECEIVE MY SUBSCRIPTION?

Subscribe & Save - you will receive your order 3-5 working days after it is placed, and the same time every month thereafter. 

Bear Club - we will dispatch your case on the 1st Wednesday of every month, and every 1st Wednesday of the month going forward. It will arrive 3-5 working days after this. The cut off for sign-ups is the last day of the month, then you will receive the following months box.

IS THERE A MINIMUM SUBSCRIPTION PERIOD?

Unfortunately not, however we now offer two styles of box so that you can choose between mixed styles or pales. You can swap product month by month, through your customer portal, to what you prefer. No, you can subscribe for as long as you want. We don't want you to feel tied in to any long term commitment, (unless you choose the 3, 6, or 12 month Bear Club Subscription) so you have the flexibility to cancel or pause your subscription at any time. 

CAN I ORDER IN THE EU?

Due to the current restrictions on shipping to the EU, we can only deliver to mainland UK excluding Highlands of Scotland. There is a different delivery fee for addresses in Northern Ireland - please see our delivery policy. We’re really sorry for the disappointment this may cause and if this changes in the future we will do our best to let you know - keep checking back here. 

CAN I ADD MORE PRODUCTS AT SAME TIME AS A SUBSCRIPTION?

Yes, as long as it is not a product that is on offer, i.e. from a pop-up check out offer as these unfortunately use discount codes to the cart and cancel out the subscription product. With one time orders, these will still be delivered 3-5 working days after your order, if ordering with a Bear Club which will be on a different delivery schedule. 


CAN I USE DISCOUNT CODES ON SUBSCRIPTION PRODUCTS?

Some discount codes can be used on subscriptions, however subscriptions are usually excluded from sale events but we will always mention this in the sale T&Cs. 

Any discount will only be applied to one order and your total will be recalculated for recurring payments. 

CAN I COLLECT BEAR POINTS ON MY RECURRING ORDERS?

Unfortunately not at the moment. Our website platform provider is working to integrate this with the portal, so this will be possible in the future.

WHAT'S THE SMALL PRINT?

WHAT IF I HAVE A QUESTION THAT IS NOT ANSWERED HERE?

Close (esc)

Popup

Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Age verification

By clicking Enter you are verifying that you are old enough to consume alcohol in the country where you live.

Search

Shopping Cart

Your cart is currently empty.
Shop now