Retail and Online Customers - Product Recall 8th July 2019
WHICH PRODUCTS ARE AFFECTED?
It has come to our attention that there are a small number of our 440ml beer cans that have undergone an unexpected secondary fermentation, which can happen with live unfiltered beers where residual yeast has not been filtered out. The problem has been exacerbated by the current hot weather. The result of this is that a small number of cans have burst open, which can cause quite a pop, and quite a mess! As a precaution we are recalling all of our canned beer products from retailers, bottle shops, bars and restaurants. While this may seem drastic, we want to ensure that our beers are only ever bought and consumed in their absolute best condition.
The beer is completely safe to drink and tastes great, and there is no need whatsoever to be concerned. There is no risk to health as this is purely a carbonation and pressure issue affecting only a small portion of the cans.
WHAT HAVE WE DONE ABOUT THIS?
Since the first report of this we have changed our fermentation profile to make sure that this doesn’t happen in future, and in the meantime while we test new batches of cans we are double-checking all of our canned stock to ensure this is good for sale.
WHAT SHOULD YOU DO?
If you have any unopened 440ml cans, there is no need to panic! Please do the following:
1. Carefully check the pressure of the can(s). If the can feels very solid and cannot be squeezed with light pressure, you must carefully dispose of the can. Please take care when doing this, as the can could unexpectedly pop – which can be quite alarming, and cause quite a beery mess!
2. In case of finding cans that may pop, please take care when handling, and dispose of the beer by placing any remaining unopened boxes and cans in a strong bin liner inside a closed rubbish bin.
3. If you know someone else who has purchased our cans recently, please pass this information on to them.
4. Let us know of which beer(s) you disposed of, so that we can refund you.
If you have any questions and for refunds, please contact us at firstname.lastname@example.org or by calling 01225 424088.
We sincerely apologise for any inconvenience this has caused and thank you for your co-operation in helping us to deal with this in the best way.